customer care

Please read the following information clearly, it contains information for your pre-orders and store order rights.

These terms and conditions apply to the purchase and sale of products through the e-boutique. When you place an order, you agree and are bound by the terms and conditions.

These terms and conditions are subject to change by Desordre, without prior written notice at any time, at our discretion. The most recent version of the terms and conditions will be available on the Website, and you should review these terms when placing a new order. These terms and conditions are an integral part of the E-boutique and apply to the use of our Website.

Order Placement/Cancellation

Your receipt of an electronic or other form of order confirmation does not guarantee our acceptance of your order, or constitute confirmation of our offer to sell. We hold the right at any time after receipt of your order to accept, decline, or limit your order for any reason. Whether or not your credit card has been charged. If your credit card has been charged and your order is canceled, we will immediately issue a refund to you in the amount of the transaction charge, and let you know of the cancellation.

Once an order has been placed, this cannot be canceled unless the shipment is unavoidably delayed, 6 months beyond the allowed window. In this case, we will do our best to cancel the order if requested.

No two offers are valid at the same time via online purchases

Payment, Shipping and Export Taxes

Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, shall be as follows:

If you pre-order Products

At the time you place your order, you will be required to pay fifty percent (50%) of the amount due as a deposit, exclusive of shipping fees. We will charge the remaining fifty percent (50%) of the amount due, plus shipping fees when the item is ready to be dispatched.

Please be aware that because of the “pre-sale” nature of such transactions, you should expect a delay of approximately six (6) months between the date you place your order and the date that the Product is ready for shipment. If you order Products available for immediate shipping, you will be required to pay the full amount due, plus shipping fees and any taxes associated with your product when delivered.

If you are shipping outside of Australia, you as the recipient, you will be liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these amounts will be necessary to release your order from customs on arrival.

We accept payment for all purchases through third-party payment processors. You agree to be bound by and accept the terms and conditions of those processors. Further, you represent and warrant that:

  1. The credit card information you supply to us, our vendors, and our affiliates is true, correct, and complete;
  2. Charges incurred by you will be honored by your credit card company;and
  3. You will pay charges incurred by you at the posted prices, including all applicable taxes, if any.

Products and Pricing Changes

We are constantly updating and reviewing our Products, and we may discontinue Products at any time without notice. All pricing for the Products on are subject to change. For all of our Prices and Products, we reserve the right to make adjustments due to changing market conditions, Product discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances. However, no prices shall affect your Purchase after you have paid your deposit and/or placed your order.

Shipping Policy

We offer a variety of shipping options to meet your shipping needs. Please check the shipping options at checkout for specific delivery options and fees.

Please note that the posted shipping time frame, if provided, may vary from item to item. The posted shipping time frame is dependent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization.

If you have purchased a sale item, dispatch is not immediate, the iitem can take up to 7 days to be shipped. 

Advertising Disclaimer and Trademarks

We endeavor to be as accurate as possible with our Products descriptions and prices. However, we do not warrant that Product descriptions or prices are accurate. In the event that a Product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or Product information received from our suppliers, we have the right to refuse or cancel any orders placed for Products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card has been charged. If your credit or debit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a refund to your credit or debit card account in the amount of the charge and advise you of the canceled order. If you are not completely satisfied with your purchase, you may return it in accordance with our Return Policy, as written below.

Return Policy We

want our customers to be happy and love their products. However, please be aware of the following return policy:

We do not refund returns unless the garment is deemed faulty, we offer a credit note [valid for one month] or can happily exchange the size for you if available. 

Returnable Items Pre orders are final and non - refundable or exchangeable. Deposits are forfeited if an order is cancelled. However, if you cancel an order you do not have to pay the remainder due.

Products must be returned in unused, unworn, unwashed, unaltered, and undamaged condition, with all tags still attached. These items must be returned in their original packaging, within 7 days, including any boxes, hangers, garment bags and other signature packaging materials. The cost of return is not covered by Desordre. Please note that we cannot accept returns on items if you removed the tags.

Sale items will be indicated on the Product page at the time of purchase. No returns or exchanges will be accepted on any of the sale items. 

Also, sales of the following items are considered final:

  • Swimwear
  • Lingerie
  • Home wares
  • Candles
  • Skincare
  • Fine Jewelry – including earrings